Terms & Conditions


Refund Policy:
We hope that you will be completely satisfied with your purchase. However, if for any reason you are not satisfied, you may return your purchase and we will refund 100% the retail price of the merchandise to you less shipping charges. pk24 comes with a 30 day money back guarantee. All returns must arrive within 30 days of receipt of the original order. Contact via email: pk24info@gmail.com and request a Return Authorization Number (RN). 

If your package is refused or returned and you need us to ship again there will be $5 fee for postage and handling.

Effective January 1, 2018 our company implemented a new policy in which any disputes of orders which are of scam/fraud nature will be handled by our legal department. We will take legal action in the local court of the shipping address or IP Address. All evidence and information will be shared with our legal department to establish a case which will be filed with the appropriate court of the receiving shipping address or IP address to collect disputed amount plus all fees associated with the legal process. We implemented this new legal procedure  along with multiple other companies in an effort to fight online fraud/scam in a collective effort.

____

Wholesale: Please email: pk24info@gmail.com (private contact for wholesale inquiry) with any questions or inquiries. We will respond within 24 hours.

For Worldwide Wholesale and Distributor Enquiries:
Contact: PK24 Business Development via email:  pk24info@gmail.com 


ASIA: For Customer Orders or Wholesale Inquires in Malaysia & South East Asia:
COSDERM SDN. BHD.
Countries : Malaysia, Singapore and Indonesia, Hong Kong (South East Asia)

Mailing Address: 

COSDERM SDN. BHD.

(Co. Reg. 1011812-U) (GST Reg. 000120717312)

Level 7-3A, Tower B, Menara Prima,
Jalan PJU 1/39, Dataran Prima,
47301 Petaling Jaya, Malaysia.

Tel: +603 7886 3535 Fax: +603 7886 1535
Email: info@cosderm.com.my  ~  Email: sales@cosderm.com.my

Malaysia & Asia Website: www.cosderm.com.my