Terms & Conditions


Refund Policy:
We hope that you will be completely satisfied with your purchase. However, if for any reason you are not satisfied, you may return your purchase and we will refund 100% the retail price of the merchandise to you less shipping charges. pk24 comes with a 30 day money back guarantee.

Returns must arrive within 30 days of receipt of the original order.

Contact via email: info@pk24.com and request a Return Authorization Number (RN). 

If your package is refused or returned because of an incomplete address or returned to sender, there will be $5 fee charged for postage and handling.

Effective January 1, 2018 our company implemented a new policy in which any disputes of orders which are of scam/fraud nature will be handled by our legal department. We will take legal action in the local court of the shipping address or IP Address. All evidence and information will be shared with our legal department to establish a case which will be filed with the appropriate court of the receiving shipping address or IP address to collect disputed amount plus all fees associated with the legal process. We implemented this new legal procedure  along with multiple other companies in an effort to fight online fraud/scam in a collective effort.

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pk24 is manufactured exclusively in the USA.

Corporate Office: 850-597-1806 (No Solicitation Calls)

Offices Los, Angeles, CA & Tallahassee, FL

Please email: HDI@pk24.com

Wholesale Enquiries: HDI@pk24.com

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pk24 Advanced
ASIA: For Customer Orders or Wholesale Inquires in Malaysia & South East Asia:
COSDERM SDN. BHD.
Countries: Malaysia, Singapore, Indonesia, Hong Kong (South East Asia)

Mailing Address: 

COSDERM SDN. BHD. (Co. Reg. 1011812-U) (GST Reg. 000120717312)

Level 7-3A, Tower B, Menara Prima,
Jalan PJU 1/39, Dataran Prima,
47301 Petaling Jaya, Malaysia.

Tel: +603 7886 3535 Fax: +603 7886 1535
Email: info@cosderm.com.my  ~  Email: sales@cosderm.com.my

Malaysia & SE Asia Website: www.cosderm.com.my